Tenant FAQs

No. You must go through the application process, be approved, sign your lease and pay your security deposit before the residence of your choice is held for you.

No, the application fee is non-refundable. This fee covers the costs associated with processing credit and background checks, as well as the resources needed for our staff to review your application.

At Novus Property Management, your security deposit is due when you sign your lease. The first month's rent must be paid before moving into the residence, while the last month's rent is due at the usual time. Please note that the security deposit cannot be applied toward any regular rent payment.

The minimum age to apply for a rental property is 18 years of age. Individuals younger than 18 are not considered legal adults and cannot submit an application.

Security deposits are refundable, while the pet fee is non-refundable if you have a pet. The final amount refunded from your security deposit will be determined by the move-out inspection conducted at the end of your lease. Any deductions will be based on damages considered beyond normal wear and tear.

You can apply conveniently online directly through our website. This streamlined process allows you to complete your application from the comfort of your home, making it easy and efficient to get started. We're here to assist you with any questions you may have during the process!

We strive to make your rent payment process as convenient as possible. You can pay your rent online through our tenant portal or deliver your payment directly to the Novus Property Management office. We accept various payment methods, including credit/debit cards, personal checks, cashier’s checks, and money orders. Please note that cash is not accepted.

Pets are welcome at select properties within our portfolio. If you currently have a pet or are considering adding one, please obtain approval from your property manager before proceeding. Once approved, you'll need to complete the pet addendum included in the lease. Please note that a non-refundable pet fee, along with monthly pet rent, will apply.

As outlined in your lease, a 60-day notice is required before your move-out at the end of your lease term. If you plan to move out, please provide us with your notice at least 60 days prior to the lease end date. We will then coordinate an inspection with you on your scheduled move-out date.

Routine repairs and maintenance requests are generally the financial responsibility of the property owner. However, if any issues arise that are determined to be caused by the resident—such as a clogged toilet due to an object obstructing the line—the resident will be held financially responsible for those repairs.